Privacy and Cookie Policy

Last Updated: November 2026

1. Who We Are

PortaFlooring is a flooring service business operated by Toby Porter, based in Saltash and serving Plymouth, Devon and Cornwall.

For privacy enquiries, contact:

Email: info@portaflooring.co.uk
Telephone: 07954 541070
Business Address: Saltash Saltash, UK

2. Information We Collect

When you contact us or request a quotation, we may collect:

Your name and contact details.
Telephone number and email address.
Postcode and property location.
Flooring service requested.
Information included in your enquiry or messages.
Relevant quotation, booking and customer records.

We may also collect basic website usage information and cookie preferences.

3. How We Use Your Information

We use your information to:

Respond to enquiries and provide quotations.
Arrange flooring services and manage bookings.
Communicate about your project.
Maintain customer and business records.
Meet legal and accounting obligations.
Understand website performance where permitted.

Depending on the purpose, we process information based on contractual necessity, legitimate interests, legal obligations or your consent.

4. How We Store and Share Information

Information may be processed by service providers supporting our website, email, enquiry forms, hosting and analytics.

Service providers: [CONFIRM ACTUAL HOSTING, EMAIL, FORM AND ANALYTICS PROVIDERS]

We do not sell personal information. Where information is processed outside the UK, appropriate safeguards will be used where required.

5. How Long We Keep Information

We only retain personal information for as long as necessary.

Enquiries: [CONFIRM RETENTION PERIOD].
Customer and project records: [CONFIRM RETENTION PERIOD].
Financial records: for the applicable legal retention period.
Cookie and consent records: according to the relevant system’s retention settings.

6. Your Privacy Rights

You may have the right to request access, correction or deletion of your personal information, restrict or object to certain processing, and withdraw consent where applicable.

To make a request, email info@portaflooring.co.uk.

You can also raise a concern with the Information Commissioner’s Office (ICO).

7. What Are Cookies?

Cookies are small files stored on your device when you visit a website. They help websites function and, where permitted, understand how visitors use them.

8. How We Use Cookies

PortaFlooring may use the following categories:

Necessary Cookies: Required for essential website functions.
Analytics Cookies: Help us understand website visits and performance.
Marketing Cookies: May be used to measure advertising activity.

Optional cookies requiring consent remain disabled until you provide the relevant permission.

9. Cookie Providers

Our website may use technologies provided by website, analytics and marketing services.

Actual cookie names, providers, purposes and durations: [TO BE CONFIRMED THROUGH A WEBSITE COOKIE SCAN]

10. Managing Your Cookie Preferences

When you first visit our website, you can:

Accept All optional cookies.
Reject optional cookies.
Open Preferences and select your choices.
Save your preferences or close the settings panel.

You can change or withdraw your consent at any time using the Cookie Settings control in the website footer.

Closing the banner or continuing to browse does not count as consent.

11. Contact Us

For questions about this Privacy & Cookie Policy or how we handle your information, contact:

Email: info@portaflooring.co.uk
Telephone: 07954 541070